RETURN&REFUND POLICY

By placing an order with Y2K ANGELS, you acknowledge that you have read, understood, and agreed to the following Return & Refund Policy.

♡ 1.Return Eligibility

Returns must be requested within 7 days of the delivery date.

To be eligible for a return, all items must:

  • Be in brand new, unused condition.

  • Include all original tags and packaging.

  • Be free of stains, odors, perfume, makeup, deodorant, self-tanner, or any signs of wear.

  • Pass our quality inspection upon arrival.

Items that do not meet these requirements may be rejected and will not be returned to the customer.

♡ 2.Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns or exchanges for:

  • Custom or personalized items

  • Intimate apparel

  • Bodysuits

  • Swimwear

  • Socks or tights

  • Face masks

  • Clearance or Final Sale items

Jewelry and accessories are only eligible for return if they remain unopened, unworn, and in their original sealed packaging with all tags attached.

♡ 3.Return Shipping

Customers are responsible for all return shipping costs, including:

  • Return postage

  • Customs duties

  • Import taxes

  • Any additional shipping-related fees

We strongly recommend using a trackable shipping service.

Y2K ANGELS is not responsible for returns that are lost, stolen, delayed, or damaged during transit.

♡ 4.Refunds

Once your returned package has been received and inspected, refunds will be processed within 5–7 business days.

Refunds are issued to the original payment method.

Please note:

  • Original shipping charges are non-refundable.

  • Any payment processing fees charged by your payment provider are non-refundable.

  • A warehouse handling fee may also apply where permitted by applicable law.

Free Shipping Orders

If your original order qualified for Free Shipping (Orders over USD $39) but your return reduces the remaining order value below the free shipping threshold, the original shipping cost will be deducted from your refund.

For DHL Express promotional shipping, the actual shipping cost will be deducted based on the returned package weight.

Credit Card Payments

Refunds made to the original credit card are subject to:

  • Payment processor fee: 6% + USD $0.30

  • Warehouse handling fee: USD $5.00

These amounts will be deducted from the final refund.

♡ 5.Damaged, Incorrect or Missing Items

If your order arrives damaged, defective, incorrect, or incomplete, please contact us within 48 hours of delivery.

Please email:

hello@y2kangels.com

Include:

  • Your order number

  • Clear photos of the product

  • Photos of the packaging

  • A detailed description of the issue

For missing item claims, please also provide:

  • A photo of the entire shipping package

  • Photos of every item received inside the parcel

This helps us investigate the shipment with our logistics partners.

♡ 6.Order Cancellation

Orders cannot be cancelled once they have been shipped.

Custom-made products cannot be cancelled once production has started.

Orders cancelled before shipment may be refunded to the original payment method.

Please note that payment processing fees (6% + USD $0.30) are non-refundable.

Alternatively, customers may choose to receive the full amount as Store Credit, with no processing fee deducted.

♡7. Delivered Packages

Once the carrier marks a shipment as Delivered, Y2K ANGELS is no longer responsible for lost or stolen packages.

While we will gladly assist customers in contacting the shipping carrier, we cannot issue refunds or replacements for packages confirmed as delivered.

♡ 8.Returned Packages Due to Customer Responsibility

If a package cannot be delivered because of:

  • Incorrect shipping address

  • Incomplete address information

  • Failure to collect the package

  • Failure to respond to the local courier

the package may be destroyed by the carrier or overseas logistics center and cannot be returned to our warehouse.

In these situations:

  • Original shipping charges are non-refundable.

  • Any refund will be reduced by the original shipping cost and any return shipping costs charged by the carrier.

  • Customers wishing to receive the items must place a new order and pay the applicable reshipping cost.

♡9. Lost Packages in Transit

If your order has not been delivered within 60 days from the shipping date, please contact us immediately.

After we verify the shipment with the shipping carrier, if the package is officially confirmed as lost in transit, we will either:

  • Send a replacement order, or

  • Issue a full refund.

♡ 10.Contact Us

If you have any questions regarding your order or our return policy, please contact us:

Email: hello@y2kangels.com

We typically respond within 1–2 business days.